Smylor Refund Policy

Thank you for choosing Smylor for supporting your dental treatment management. Most of Smylor services are delivered via a Software-as-a-Service (SaaS) subscription but some are one-time services with fixed fees.
We strive to provide you with the best user experience and support. However, we understand that situations may arise where you may need to cancel your subscription or request a refund. This Returns Policy outlines the guidelines and procedures for returns, cancellations, and refunds related to our SaaS subscription-based agreement.

1. Subscription Cancellation

1.1. You may cancel your subscription at any time by contacting our customer support team or through the account management section of our platform.

1.2. Upon cancellation, your access to the SaaS services will be terminated at the end of the current billing cycle.

1.3. No refunds or credits will be issued for the remaining period of the current billing cycle after the cancellation date.

2. Refunds

2.1. We offer a refund policy within a specified timeframe from the initial subscription date. Please refer to your subscription agreement or the purchase confirmation for the exact refund policy applicable to your subscription.

2.2. Refunds are subject to the terms and conditions outlined in the refund policy and any applicable laws and regulations.

2.3. To request a refund, you must contact our customer support team and provide the necessary information, such as your account details, purchase details, and reason for the refund request.

2.4. Refunds will be issued to the original payment method used for the subscription purchase, unless otherwise specified.

2.5. Refunds may take a certain period to process, depending on the payment method and financial institution involved. We will make reasonable efforts to process refunds in a timely manner.

3. Non-Refundable Fees

3.1. Certain fees associated with the subscription may be non-refundable. These may include setup fees, one-time fees, or fees for additional services or add-ons.

3.2. Non-refundable fees will be clearly indicated during the subscription purchase process or in the subscription agreement.

4. Changes to the Returns Policy

4.1. We reserve the right to modify or update this Returns Policy at any time, without prior notice, to reflect changes in our business practices or legal requirements.

4.2. The updated Returns Policy will be effective upon its posting on our website or platform. It is your responsibility to review the Returns Policy periodically to stay informed about any changes.

5. Contact Information

If you have any questions or concerns about our Returns Policy, please contact our customer support team using the following contact information:

• • Email: online-support@smylor.com
  • Phone: +353 1 907 9610