How long does Smylor keep my data?
Data Retention
Data Retention
Date: 1st January 2023, Version number: 1.0
Smylor will retain data for up to 3 years from the date of capture depending on the type of data entered. Most data will usually be taken off-line after 24 months and only maintained in a backup as encrypted files. This applies to all accounts and plans.
After 365 days, our automatic deletion process will begin. Data will be deleted from Smylor servers, including backups, and cannot be retrieved. Deletion includes the entire report and not just the data collected. See the table below for a breakdown of the tools and data retention periods:
|
Smylor Data Type |
How long the data is kept |
|
Appointments |
Up to 3 years from the date of capture |
|
Patient Profile Data |
Up to 3 years from the date of capture |
|
Practitioner Profile Data |
Up to 3 years from the date of capture |
|
Treatment Reviews |
Smylor does not automatically delete data entered for Treatment Reviews. They can only be deleted manually by someone with the correct privileges in the Smylor organization. |
|
Online Conversations |
By default all chat data is deleted after 12 months this may be reduced subject to compliance with GDPR Art 17, commonly known as the “Right to be forgotten.” |
User Attributes data works slightly differently. All user attributes will be deleted once the associated users have not visited our site(s) for a set period of time.
- Identified users (who have a Smylor user ID) will be deleted after 365 days assuming they have not visited a Smylor site in that time period.
- Anonymous users (who do not have a user ID) will be deleted after 3 months.
Data Retention Policy FAQs
Common questions about our data retention policy:
- What happens if I delete collected data?
- What happens if I delete my account?
- Do you have backups of my data?
What happens if I delete collected data?
Once you delete data collected by any of Smylor’s tools, such as online conversations Smylor starts a semi-automated deletion process. This process takes up to 30 days in total and all data is hard deleted. As soon as you opt to delete the data, the process starts and the data is not retrievable.
What happens if I delete my account?
Once you delete a Smylor Site, Organization, or Account, Smylor starts a semi-automated deletion process. This process starts with a soft deletion which can take up to 7 days, from that point on, a hard deletion occurs and removes all of the data stored within your Site, Organization or Account. This process takes a total of 30 days to complete.
Do you have backups of my data?
After a completed cycle of the deletion process described above, all backups will have no trace of data you have collected, Site, Organization or Account information.
Dental Clinics Near You
Book a Dental Treatment
Our Smylor dental marketplace allows you to review and request bookings from 100s of dentists near you. Currently available in Switzerland (Zürich & Zug) and Germany (Köln, Düsseldorf and Bonn).
Click on your region.