Data Processing Agreement

This Data Processing Agreement (“DPA”), together with Our Terms of Service, Privacy Policy and Acceptable Use Policy, forms part of the (“Agreement”) entered into by and between Smylor “We”, “Our” or “Us”) and the natural or legal person agreeing to it (together with Affiliates of such person which ordered Platforms for such Affiliate as provided in this Agreement, each “Customer”, “You” or “Your”) to reflect the terms on which Smylor will process Personal Data in connection with Your use of Our Platform and pursuant to the Agreement. Smylor and You may each be referred to as a “Party” or collectively as the “Parties.”

All capitalized terms in this DPA shall have the same meaning as defined in the Agreement and in the Applicable Law.

Definitions and Interpretation

The following terms shall have the following meanings:

Applicable Data Protection Laws means, to the extent applicable:

(i) the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”), Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector (“e-Privacy Directive”), the UK Data Protection Act 2018 (“UK GDPR”), as well as any other laws and regulations of the European Union, the European Economic Area and their Member States, Switzerland, the United Kingdom; and (ii) all privacy and data protection laws and regulations, worldwide (whether, national, state, provincial, local or otherwise), applicable to the Processing of Personal Data under the Agreement, as may be amended, extended, re-enacted, or interpreted from time-to-time; and including without limitation, any applicable jurisdiction-specific terms specified in Schedule 3.

Data Subject means the identified or identifiable person to whom Personal Data relates;

Personal Data means “any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”, as defined under the General Data Protection Regulation 2016/679 and includes any equivalent definition in the Applicable Data Protection Laws;

Process, Processing or Processed means “any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction”, as defined under the General Data Protection Regulation 2016/679 and includes any equivalent definition in the Applicable Data Protection Laws;

Purpose means the services and the associated Processing of Personal Data as defined in Schedule 1 to this Agreement;

Standard Contractual Clauses or SCCs means the “Standard Contractual Clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council” as adopted by the European Commission on 4 June 2021 (Commission Implementing Decision (EU) 2021/914) see Sections 1 to 3 below;

Terms of Service means the legal agreement between the Controller as the user and the Processor, that governs the Controller's limited, non-exclusive and terminable right to the use of the Smylor Site and Platform as defined in the Terms of Service.

UK Addendum to the SCCs means the United Kingdom Addendum B.1.0 to the Standard Contractual Clauses issued by the United Kingdom Commissioner’s Office.

Treatment Provider means any organisation with a single individual or group of individuals that are qualified to perform dental treatments such as a dental clinic.

Engagement Activity means the Data Subject has completed an appointment request or started an online conversation where they have opted to provide their personal data.

SECTION 1

Clause 1

Purpose and scope

(a) The purpose of these Standard Contractual Clauses (the Clauses) is to ensure compliance with Article 28(3) and (4) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

(b)  The controllers and processors listed in Annex I have agreed to these Clauses in order to ensure compliance with Article 28(3) and (4) of Regulation (EU) 2016/679.

(c)  These Clauses apply to the processing of personal data as specified in Annex II.

(d)  Annexes I to IV are an integral part of the Clauses.

(e)  These Clauses are without prejudice to obligations to which the controller is subject by virtue of Regulation (EU) 2016/679.

(f)  These Clauses do not by themselves ensure compliance with obligations related to international transfers in accordance with Chapter V of Regulation (EU) 2016/679.

Clause 2

Invariability of the Clauses

(a)          The Parties undertake not to modify the Clauses, except for adding information to the Annexes or updating information in them.

(b)          This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a broader contract, or from adding other clauses or additional safeguards provided that they do not directly or indirectly contradict  the Clauses or detract from the fundamental rights or freedoms of data subjects.

Clause 3

Interpretation

(a)  Where these Clauses use the terms defined in Regulation (EU) 2016/679 respectively, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c)  These Clauses shall not be interpreted in a way that runs counter to the rights and obligations provided for in Regulation (EU) 2016 or in a way that prejudices the fundamental rights or freedoms of the data subjects.

Clause 4

Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties existing at the time when these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

SECTION 2 – OBLIGATIONS OF THE PARTIES

Clause 6

Description of processing(s)

The details of the processing operations, in particular the categories of personal data and the purposes of processing for which the personal data is processed on behalf of the controller, are specified in Annex II.

Clause 7

Obligations of the Parties

7.1. Instructions

(a)          The processor shall process personal data only on documented instructions from the controller, unless required to do so by Union or Member State law to which the processor is subject. In this case, the processor shall inform the controller of that legal requirement before processing, unless the law prohibits this on important grounds of public interest. Subsequent instructions may also be given by the controller throughout the duration of the processing of personal data. These instructions shall always be documented.

(b)          The processor shall immediately inform the controller if, in the processor’s opinion, instructions given by the controller infringe Regulation (EU) 2016/or the applicable Union or Member State data protection provisions.

7.2. Purpose limitation

The processor shall process the personal data only for the specific purpose(s) of the processing, as set out in Annex II, unless it receives further instructions from the controller.

7.3. Duration of the processing of personal data

Processing by the processor shall only take place for the duration specified in Annex II.

7.4. Security of processing

(a)          The processor shall at least implement the technical and organisational measures specified in Annex III to ensure the security of the personal data. This includes protecting the data against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to the data (personal data breach). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purposes of processing and the risks involved for the data subjects.

(b)          The processor shall grant access to the personal data undergoing processing to members of its personnel only to the extent strictly necessary for implementing, managing and monitoring of the contract. The processor shall ensure that persons authorised to process the personal data received have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

7.5. Sensitive data

If the processing involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (“sensitive data”), the processor shall apply specific restrictions and/or additional safeguards.

7.6 Documentation and compliance

(a)          The Parties shall be able to demonstrate compliance with these Clauses.

(b)          The processor shall deal promptly and adequately with inquiries from the controller about the processing of data in accordance with these Clauses. 

(c)          The processor shall make available to the controller all information necessary to demonstrate compliance with the obligations that are set out in these Clauses and stem directly from Regulation (EU) 2016/679. At the controller’s request, the processor shall also permit and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or an audit, the controller may take into account relevant certifications held by the processor.   

(d)          The controller may choose to conduct the audit by itself or mandate an independent auditor. Audits may also include inspections at the premises or physical facilities of the processor and shall, where appropriate, be carried out with reasonable notice.

(e)          The Parties shall make the information referred to in this Clause, including the results of any audits, available to the competent supervisory authority/ies on request.

7.7. Use of sub-processors

(a)          The processor has the controller’s general authorisation for the engagement of sub-processors from an agreed list. The processor shall specifically inform in writing the controller of any intended changes of that list through the addition or replacement of sub-processors at least 30 days in advance, thereby giving the controller sufficient time to be able to object to such changes prior to the engagement of the concerned sub-processor(s). The processor shall provide the controller with the information necessary to enable the controller to exercise the right to object.

(b)          Where the processor engages a sub-processor for carrying out specific processing activities (on behalf of the controller), it shall do so by way of a contract which imposes on the sub-processor, in substance, the same data protection obligations as the ones imposed on the data processor in accordance with these Clauses. The processor shall ensure that the sub-processor complies with the obligations to which the processor is subject pursuant to these Clauses and to Regulation (EU) 2016/679.

(c)          At the controller’s request, the processor shall provide a copy of such a sub-processor agreement and any subsequent amendments to the controller. To the extent necessary to protect business secret or other confidential information, including personal data, the processor may redact the text of the agreement prior to sharing the copy.

(d)          The processor shall remain fully responsible to the controller for the performance of the sub-processor’s obligations in accordance with its contract with the processor. The processor shall notify the controller of any failure by the sub-processor to fulfil its contractual obligations.

(e)          The processor shall agree a third party beneficiary clause with the sub-processor whereby - in the event the processor has factually disappeared, ceased to exist in law or has become insolvent - the controller shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

7.8. International transfers

(a)          Any transfer of data to a third country or an international organisation by the processor shall be done only on the basis of documented instructions from the controller or in order to fulfil a specific requirement under Union or Member State law to which the processor is subject and shall take place in compliance with Chapter V of Regulation (EU) 2016/679.

(b)          The controller agrees that where the processor engages a sub-processor in accordance with Clause 7.7. for carrying out specific processing activities (on behalf of the controller) and those processing activities involve a transfer of personal data within the meaning of Chapter V of Regulation (EU) 2016/679, the processor and the sub-processor can ensure compliance with Chapter V of Regulation (EU) 2016/679 by using standard contractual clauses adopted by the Commission in accordance with of Article 46(2) of Regulation (EU) 2016/679, provided the conditions for the use of those standard contractual clauses are met.

Clause 8

Assistance to the controller

(a)          The processor shall promptly notify the controller of any request it has received from the data subject. It shall not respond to the request itself, unless authorised to do so by the controller.

(b)          The processor shall assist the controller in fulfilling its obligations to respond to data subjects’ requests to exercise their rights, taking into account the nature of the processing. In fulfilling its obligations in accordance with (a) and (b), the processor shall comply with the controller’s instructions

(c)          In addition to the processor’s obligation to assist the controller pursuant to Clause 8(b), the processor shall furthermore assist the controller in ensuring compliance with the following obligations, taking into account the nature of the data processing and the information available to the processor:

(1)     the obligation to carry out an assessment of the impact of the envisaged processing operations on the protection of personal data (a ‘data protection impact assessment’) where a type of processing is likely to result in a high risk to the rights and freedoms of natural persons;

(2)     the obligation to consult the competent supervisory authority/ies prior to processing where a data protection impact assessment indicates that the processing would result in a high risk in the absence of measures taken by the controller to mitigate the risk;

(3)     the obligation to ensure that personal data is accurate and up to date, by informing the controller without delay if the processor becomes aware that the personal data it is processing is inaccurate or has become outdated;

(4)     the obligations in Article 32 Regulation (EU) 2016/679.

(d)          The Parties shall set out in Annex III the appropriate technical and organisational measures by which the processor is required to assist the controller in the application of this Clause as well as the scope and the extent of the assistance required.

Clause 9

Notification of personal data breach

In the event of a personal data breach, the processor shall cooperate with and assist the controller for the controller to comply with its obligations under Articles 33 and 34 Regulation (EU) 2016/679, where applicable, taking into account the nature of processing and the information available to the processor.

9.1 Data breach concerning data processed by the controller

In the event of a personal data breach concerning data processed by the controller, the processor shall assist the controller:

(a)          in notifying the personal data breach to the competent supervisory authority/ies, without undue delay after the controller has become aware of it, where relevant/(unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons);

(b)          in obtaining the following information which, pursuant to Article 33(3) Regulation (EU) 2016/679, shall be stated in the controller’s notification, and must at least include:  

(1)     the nature of the personal data including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

(2)     the likely consequences of the personal data breach; 

(3)     the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

Where, and insofar as, it is not possible to provide all this information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

(c)          in complying, pursuant to Article 34 Regulation (EU) 2016/679, with the obligation to communicate without undue delay the personal data breach to the data subject, when the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons.

9.2 Data breach concerning data processed by the processor

In the event of a personal data breach concerning data processed by the processor, the processor shall notify the controller without undue delay after the processor having become aware of the breach. Such notification shall contain, at least:

(a)     a description of the nature of the breach (including, where possible, the categories and approximate number of data subjects and data records concerned);

(b)     the details of a contact point where more information concerning the personal data breach can be obtained;

(c)     its likely consequences and the measures taken or proposed to be taken to address the breach, including to mitigate its possible adverse effects.

Where, and insofar as, it is not possible to provide all this information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

The Parties shall set out in Annex III all other elements to be provided by the processor when assisting the controller in the compliance with the controller’s obligations under Articles 33 and 34 of Regulation (EU) 2016/679.

SECTION 3 – FINAL PROVISIONS

Clause 10

Non-compliance with the Clauses and termination

(a)          Without prejudice to any provisions of Regulation (EU) 2016/679, in the event that the processor is in breach of its obligations under these Clauses, the controller may instruct the processor to suspend the processing of personal data until the latter complies with these Clauses or the contract is terminated. The processor shall promptly inform the controller in case it is unable to comply with these Clauses, for whatever reason.

(b)          The controller shall be entitled to terminate the contract insofar as it concerns processing of personal data in accordance with these Clauses if:

(1)     the processing of personal data by the processor has been  suspended by the controller pursuant to point (a) and if compliance with these Clauses is not restored within a reasonable time and in any event within one month following suspension;

(2)     the processor is in substantial or persistent breach of these Clauses or its obligations under Regulation (EU) 2016/679;

(3)     the processor fails to comply with a binding decision of a competent court or the competent supervisory authority/ies regarding its obligations pursuant to these Clauses or to Regulation (EU) 2016/679.

(c)          The processor shall be entitled to terminate the  contract insofar as it concerns processing of personal data under these Clauses where, after having informed the controller that its instructions infringe applicable legal requirements in accordance with Clause 7.1 (b), the controller insists on compliance with the instructions.

(d)          Following termination of the contract, the processor shall, at the choice of the controller, delete all personal data processed on behalf of the controller and certify to the controller that it has done so, or, return all the personal data to the controller and delete existing copies unless Union or Member State law requires storage of the personal data. Until the data is deleted or returned, the processor shall continue to ensure compliance with these Clauses.

Annex 1 List of Parties

Controller(s): Whomever signs this DPA Agreement with Smylor Ltd.

Processor: Smylor Limited

Company Address: 24 Rowan Park, Lismonaghan, Letterkenny, Co. Donegal, Ireland F92 N7D1

Contact: Email: privacy@smylor.com, Telephone: +353 1 907 9610

Annex II - Description of the Processing

Scope of the data processing

Smylor is a Processor and You are a Controller (both as defined in the GDPR). The only exception to this when the Data Subject has not completed an Engagement Activity (contact with the dentists, like bookng or communications with the Treatment Provider) where You or any other listed third party is considered as a potential Treatment Provider, in this case Smylor will act as the sole Controller.

Categories of data subjects whose personal data is processed

Dentist Patients (Smylor),

Dentist Practice Staff including Practitioners (SmylorPRO).

Categories of personal data processed

Personal Contact Information (e.g. First Name, Last Name, Phone Number and Email address) & Appointment information (e.g. Appointment Date, Start Time, End Time and Location).

Sensitive data processed (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.

Possible photos or descriptions of dental health problems including information on treatment plans. Those pictures or descriptions are uploaded to the platfom voluntarlily by the clients. They are being informed about the upload, the storage and the deletion period in advance.

Nature of the processing

Patient Data: Personal profile informaiton is stored on a database which is used primarily to manage their appointments and notification communication preferences. Notifications are needed to remind patients about upcoming appointment, including pre & post appointment care.  Online Chat is storing conversations that exist between the Patient and the Dentist Practice primarily to arrange appointments, provide Dentist Practice and Treatment information.

Dentist Staff Data: Dentist staff profile information is stored on a database including their treatment based competencies and current scheduled appointments which identify when the staff member is occupied and unable to take an appointment.

Sensitive Data: Informaiton provided during a conversation on Patient’s symptons or other course of treatment. This is processed over data communication channels including Chat, Email and Voice calls which is stored for a maximum of 21 days before being deleted unless explicitly requested to be extended by Patient.

Purpose(s) for which the personal data is processed on behalf of the controller

Appointments: To identify free appointment slots and allow the ability for Dental Practices to secure online bookings

Online Chat Conversations:  To improve how Dental Practices can manage a Patient’s dental treatments. In addition, to provide general information on dental treatments and Dental Practice information (e.g. opening times)

Duration of the processing: Maximum 21 days

…………………………

For processing by (sub-) processors, also specify subject matter, nature and duration of the processing

As listed here: Data Sub-Processors | Smylor-Dental Treatment Marketplaces

ANNEX III TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA

Description of the technical and organisational security measures implemented by the processor(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, as well as the risks for the rights and freedoms of natural persons.

The security concept of Smylor can be found here: Data Security & Safety | Smylor-Dental Treatment Marketplaces

SCHEDULE 1 : Description of Processing Operations

Scope of the data processing

Smylor is a Processor and You are a Controller (both as defined in the GDPR). The only exception to this when the Data Subject has not completed an Engagement Activity (contact with the dentists, like bookng or communications with the Treatment Provider) where You or any other listed third party is considered as a potential Treatment Provider, in this case Smylor will act as the sole Controller.

Categories of data subjects whose personal data is processed

Dentist Patients (Smylor),

Dentist Practice Staff including Practitioners (SmylorPRO).

Categories of personal data processed

Personal Contact Information (e.g. First Name, Last Name, Phone Number and Email address) & Appointment information (e.g. Appointment Date, Start Time, End Time and Location).

Sensitive data processed (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.

Possible photos or descriptions of dental health problems including information on treatment plans

Those pictures or descriptions are uploaded to the platfom voluntarlily by the clients. They are being informed about the upload, the storage and the deletion period in advance.

Nature of the processing

Patient Data: Personal profile informaiton is stored on a database which is used primarily to manage their appointments and notification communication preferences. Notifications are needed to remind patients about upcoming appointment, including pre & post appointment care.  Online Chat is storing conversations that exist between the Patient and the Dentist Practice primarily to arrange appointments, provide Dentist Practice and Treatment information.

Dentist Staff Data: Dentist staff profile information is stored on a database including their treatment based competencies and current scheduled appointments which identify when the staff member is occupied and unable to take an appointment.

Sensitive Data: Informaiton provided during a conversation on Patient’s symptons or other course of treatment. This is processed over data communication channels including Chat, Email and Voice calls which is stored for a maximum of 21 days before being deleted unless explicitly requested to be extended by Patient.

Purpose(s) for which the personal data is processed on behalf of the controller

Appointments: To identify free appointment slots and allow the ability for Dental Practices to secure online bookings

Online Chat Conversations:  To improve how Dental Practices can manage a Patient’s dental treatments. In addition, to provide general information on dental treatments and Dental Practice information (e.g. opening times)

Duration of the processing

Maximum 21 days

The sole purpose of collecting this data is that of improving the relationship between Treatment Providers and their customers or patients. For more information on what data is collected and the security measure taken to protect this data refer to the Smylor Terms of Service and Privacy Policy.

SCHEDULE 2 : Technical and Organizational Measures

Description of the technical and organisational security measures implemented by the processor(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, as well as the risks for the rights and freedoms of natural persons.

The security concept of Smylor can be found here: Data Security & Safety | Smylor-Dental Treatment Marketplaces