How Smylor Helps Dentists Cut Cancellations

We’ve talked to hundreds of dentists in London in the last year, and they all said the same thing:

“No-shows are killing my practice.”

Every no-show isn’t just an inconvenience. It’s lost time, lost income, and lost trust with patients. It’s also a direct hit to a dental practice’s revenue and efficiency. No-shows waste valuable chair time, disrupt schedules, and create financial strain.

“It happens every week. A patient books their appointment, confirms it… and then? Nothing. No call, no message, just an empty chair. And that empty chair? It’s costing my practice thousands every year.” - Dr. Jack Thompson, Marylebone

But here’s the thing: most no-shows don’t happen because patients don’t care. They happen because:

• They forgot
• They didn’t know how to reschedule
• They got nervous about their appointment and didn’t know how to tell you, so they just backed out at the last minute.

Life happens, and plans change. As dental practice managers and providers, it’s our responsibility to make it easy for our patients to communicate with us at every stage of their journey. A big part of that is enabling seamless appointment rescheduling. It’s not just good for our patients, it’s good for us and our practice too.

The True Cost of No-Shows

Let’s break it down. If you have an average of five no-shows per week and your average appointment revenue is £100, that’s £500 lost each week. Over a month, that’s £2,000 gone. Over a year? £24,000 in lost revenue. And that doesn’t even include the ripple effect, disruptions to your schedule, wasted staff time, and missed opportunities to see other patients who genuinely need care.

But the good news? This problem is fixable.

How Smylor Fixes the No-Show Problem

We listened to the frustrations of dentists across London and built a solution that tackles no-shows head-on. Our dental practice management software is designed to make patient communication effortless and keep your schedule running smoothly.

1. Automated SMS, WhatsApp, and Email Reminders

No one forgets an appointment when their phone reminds them three times. Smylor sends smart, automated reminders leading up to the appointment, reducing the likelihood of patients simply forgetting.

2. One-Click Rescheduling

Instead of ghosting, patients can quickly rebook through an easy-to-use online system. No back-and-forth phone calls, no waiting on hold, just a simple, frictionless way to reschedule when needed.

3. AI-Powered Chat Support

Many patients cancel out of fear. Smylor’s AI-powered chat helps answer last-minute concerns, offer reassurance, and encourage patients to keep their appointments. If they still need to reschedule, the system guides them through it without hassle.

Real Results for Real Practices

When we introduced these features, our users saw a 40% reduction in no-shows within three months! Fewer gaps in the schedule mean more revenue, happier staff, and better patient retention.

What Would Cutting Your No-Shows in Half Mean for You?

Take a moment to think about your last month. How many no-shows did you have? Now imagine if you could cut that number in half. What would that mean for your practice, your team, and your bottom line?

Stop losing time, money and patients to no-shows. Smylor makes it easy to keep your chairs full and your practice thriving.