Acceptable Use Policy

Acceptable Use Policy

Date: 1^st January 2023, Version number: 1.0

Introduction

The intent of this Policy is to make it clear to anyone who uses Smylor (free or paid) what behaviour or content is not acceptable for sites using our service. We will take action against sites that are discovered to be in violation of this Policy.

This Policy is a living document and will be updated as necessary. Continued use of Smylor requires compliance with this Acceptable Use Policy as well as our Terms of Service and Privacy Policy.

NON-acceptable uses of Smylor

If the content on your website contains information that is conducting or promoting any of the below, or if you intend to leverage Smylor to do any of the below, please don’t sign up for Smylor. If you already have an account—whether free or paid—you must stop using Smylor on the offending site or cancel your account. The following constitutes behaviour and content that are NOT acceptable uses of Smylor:

• Malware or spyware. This includes using Smylor to inject, infect, spread, etc. malware or spyware.
• Phishing or otherwise attempting fraud. It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
• Spamming. No one wants unsolicited emails, text, or other communication.
• Sites performing, promoting, suggesting, or soliciting illegal activities.
• Sites selling counterfeit goods; or sites allowing, performing or facilitating any infringement of third party intellectual property rights.
• Harassment, bullying, defamation, stalking, and threats.

• Hateful content. A website using Smylor must not contain content that meets the following criteria nor can a Smylor account be used to do any of the following:
• Promote or condone hate, violence, or discrimination against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status, or other forms of discriminatory intolerance.
• Promote or support organizations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause.

• Child exploitation, sexualization, or abuse. We don’t tolerate any activities that create, disseminate, or otherwise cause child abuse.
• Violence, or threats thereof. This includes activities on your site that qualify as a violent crime where you live, or in Ireland where Smylor is based, or if you are leveraging Smylor to plan, conduct, assist, commit, or threaten this kind of activity.

• Any actions that do not support the privacy rights of an individual. This includes capturing, selling, or sharing personal data without their consent. For the purposes of clarity, other prohibited examples include doing any of the following without an end user’s consent:
  • Monitoring personally identifiable information that would allow you to gain insight into individual visitor behaviour.
  • Capturing individuals’ data to proactively reach out to them.

It’s foreseeable that a website’s content or their use of Smylor may extend to new areas not currently documented in this Policy. When and if this occurs, we will take the same action of investigation and enforcement to determine if a site/account is acting against the spirit of this Policy. We reserve the right to do this as needed. When a situation like this occurs, we will use our Core Values to guide our final decision and update this Policy if appropriate.

Reporting a Concern

Do you know of a site that is violating this Policy? Or do you suspect a site might be violating the Policy? If so, please contact us so we can investigate. Simply email us at online-support@smylor.com.

Please share as much as you are comfortable with about the site, the content or behaviour you are reporting, and how you found it. In addition to the URL, sending us screenshots is helpful since content can quickly be removed or changed.

Someone on our team will respond within three business days to let you know we’ve begun investigating. We will also contact you with the outcome of our investigation (unless you ask us not to, or we are not allowed to under law).